Shipping and Return Policy

Damaged products

In the unfortunate event that your package is damaged in transit, please email ambresutiomtl@gmail.com with a description of the damage and a photo for proof. We will replace the product as soon as possible.

Cancel or change your order

Until you have received your shipping notification, we are able to cancel or change your order/shipping address. Please send your request to the following address: ambrestudiomtl@gmail.com, and include your order number.

Missing item or wrong item

If you are missing an item from your order or have received the wrong item, please contact us at ambrestudiomtl@gmail.com with your order number and we will resolve this issue as soon as possible.

​Exchange and refund

Unless damaged upon arrival, please note that we do not exchange products. All items are final sale .

Shipping

  • Free shipping from $150 CAD (Canada only).
  • Shipping to Canada and the United States.
  • No customs fees for orders shipped to Canada.
  • Shipping: 7-9 business days.
  • Possibility of additional taxes and duties that are not included in shipping rates at checkout when shipping outside of Canada.
  • Ambre studio assumes no responsibility for customs fees or charges related to orders. These are the sole responsibility of the customer.
  • Please email ambrestudiomtl@gmail.com if you have any issues or questions regarding shipping, and we will endeavour to respond as soon as possible.